South African Revenue Services (SARS)
The implementation of the e-filing service by SARS has contributed to the Department’s remarkable improvement in service delivery and..
City of Tshwane (COT)
The business challenge for the City of Tshwane was that customers did not always receive their bills ; if they did, it would often be late..
Department of Home Affairs (DHA)
As one of South Africa’s key government departments and services, the Department of Home Affairs (DHA) battled with..
Compensation Fund (CF)
The Compensation Fund’s broad challenge was a time-based one - applicants could wait up to six months for a Letter of Good Standing..