Indigent Management

Indigent Management

Municipalities are faced with several problems regarding the registering and deregistering of indigent households; particularly poor management reporting, ineffective tracking of indigent applications, the inaccuracy of data captured and no set timelines within the application process. There is thus a requirement for improved efficiencies and optimisation of the entire process.

The Interfile Indigent system caters for the different processes encountered throughout the Indigent lifecycle and can be adapted according to the Indigent policy of the Municipality. The Indigent lifecycle can be defined as:

  • Application
  • Verification of applicant
  • Approval (this can be 1 or multiple approvals according to the policy of the municipality)
  • Monitoring and Impact Assessment (normally 3 months after approval)
  • Evaluation (18 Months after approval)
  • Re-registration or Exit

The goal is to provide a municipality with a system that can be accessed via desktops and/or mobile devices or tablets. The solution keeps track of applications, sends feedback to applicants in terms of the status of their applications, and notifies service providers (example Electricity and Water supply) of the indigent status. Interfile Indigent also generates the required management reports. The system is able to integrate to third parties (e.g. Department of Home Affairs) to verify some of the information provided.

  • Effective indigent policy access to all those who qualify, therefore improving household income and alleviating poverty
  • Improved and measurable turnaround times for the processing of applications
  • Notify applicants of indigent status through SMS
  • Management reporting
  • Reduced paperwork for the municipalities
  • Provide automatic triggers for the verification, monitoring and evaluation processes

The Interfile Indigent system is already in use at the City of Tshwane, where it has resulted in an accurate and up to date Indigent Register for the City.